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Frequently Asked Questions (FAQs)


If the FAQs below do not help, how do I contact customer support?
If you are in need of further assistance, please email us at support@mintcomedy.com
To expedite support, please provide a clear description of your concern, including:

  • Name of the show you are trying to access and/or website page you are experiencing the issue;
  • Type of issue;
  • Web browser or application, and device where you are experiencing the issue;
  • Approximate time and date that the issue occurred
 

How does Mint Comedy work?
To experience Mint Comedy shows all you need to do is sign up for one of our all-access monthly or annual subscriptions.

Mint Comedy live shows are streamed as a one-time only live event, starting at the scheduled time. Just like in the clubs, there is no pausing so don't miss out!

For more information on subscriptions and pricing, click here.

Where can I watch Mint Comedy shows?
If you don’t have an account, you can sign up on the web at www.mintcomedy.com. You can also watch our live streamed shows at the time they are scheduled by logging into your account at www.mintcomedy.com on a desktop, laptop, or mobile device!

Does Mint Comedy support “casting”?
Yes! If you have a SmartTV, AppleTV, or Amazon Fire TV Stick device connected to your TV, you will be able to cast the stream from your desktop, laptop, or mobile device to it for viewing on your TV.

Is there a Mint Comedy App?
YES! We are live in Apple and Google stores.

If you have a SmartTV, AppleTV, or Amazon Fire TV Stick device connected to your TV, you will be able to cast the stream from your desktop, laptop, or mobile device to it for viewing on your TV.

How do I access Mint Comedy shows with a promo code?
To take advantage of our Promo Codes, please follow the below steps…

  1. Create an account or log in to your existing account at mintcomedy.com
  2. Navigate to the show you want to watch
  3. Click “Purchase”
  4. Select the license for the show you want to watch
  5. Enter promo code, then click “Apply” (promo code is case sensitive)
  6. Enter your address, then select “Complete Payment”
  7. On the next screen, click “Secure Checkout”
  8. Wait till the show start time, and enjoy!
 

How many devices can access a show at the same time?
All Mint Comedy shows allow for watching one live stream at a time on supported devices. You can have multiple login sessions open simultaneously, but only watch one live stream. If you experience an issue on one device during a live stream, you are able to log out of that device and rejoin on another device.

Can I still purchase general tickets or ticket packages and apply them to any live show?
No, our new platform is designed to provide you the opportunity to buy monthly or annual subscriptions for access to the shows you want to watch.

For more information on subscriptions and pricing, click here.

I am already a Mint Comedy account holder, will my login and password work?
Yes! The login and password that you have previously used will work on our new site. If you are experiencing issues with logging in, please email us at support@mintcomedy.com.

How are your auto-renewals for subscriptions billed?
For any recurring subscription, auto-renewal will then continue to bill your preferred form of payment on the selected subscription renewal cycle (monthly or annually), until cancellation is initiated by you.

To stop your next auto-renewal from occurring, requests for cancellation must be made at least 24 hours in advance of the next auto-renewal date.

Will unannounced comedians show up like they do in a regular show?
Mmmmaybe

Is there a 2 drink minimum?
Yes, please!